Frequently Asked Questions

What activities are available?

We have an activity calendar prominently displayed in our facility. We also provide a daily agenda to each patient in his or her room. If you would like to participate in an activity, please inform your nursing assistant.

What documentation should I bring?

Please allow us to make a photocopy of your ID and your insurance cards. We also appreciate copies of your advanced directive/durable power of attorney paperwork if applicable.

Do I need to bring my medications?

San Francisco Post Acute provides all medications during your stay. All medications are ordered when you are admitted to the facility. They are stored by our staff to ensure your safety.

What does my insurance cover?

There are many types of health insurance and benefits offered in a skilled nursing setting. Please contact our Admissions Director to discuss your individual benefits. Co-pays and share of costs are due at time of admission.

How often will I have therapy?

Most patients are scheduled for therapy five-six days per week depending on what the patient’s physician ordered.

The frequency of your therapy sessions will be determined and communicated to you by our rehabilitation department.

How do I get to my appointments?

San Francisco Post Acute can arrange transportation to your appointments. If you are safe to travel by private vehicle, we can work with your family and arrange for them to drive you to appointments as well. Please see our Social Services Director for details and pricing.

What is the discharge process?

Our social services director will explain and assist you through the discharge process. We require 72 hours of notice to ensure all arrangements are made for you to discharge safely.

What kind of food do you serve?

Menus are displayed outside the dining room. If you do not wish to eat the planned meal, we offer alternative meal choices. Please check with your nurse, prior to bringing food from outside of the facility.

Are televisions provided?

All rooms are equipped with a television and a remote control. Headphones are available upon request.

How long will my stay be?

All our patients’ cases are different. Your progress is reviewed weekly by our clinical and rehabilitation team. Our team then identifies what progress is needed to occur for you to reach your maximum level of independence.

How can family call me?

We have bedside telephones that are available for you to use to call your loved ones. Families can also call the main line of the facility to get in contact with our patients.

How much paperwork do I need to sign?

Your nurse and the Admissions Director will have paperwork for you to sign. Your nurse and Admissions will approach you with the necessary paperwork within 24 hours.

What are your visiting hours?

9:00 a.m. to 5:00 p.m.

What times are meals served?

Breakfast: 7:00 a.m. to 8:00 a.m. Lunch: 12:00 p.m. to 1:00 p.m. Dinner: 5:00 p.m. to 6:00 p.m. Meals are served in our dining room or at bedside. Please inform our nursing supervisor your preference.